About warranty time:
Excluding human damage and product damage caused by improper use of the product, we promise that from the date of purchase, the refrigerator will have 2-year warranty and the ice maker will have 1-year warranty.
What services will we provide?
- Please explain to us in detail the problems you encounter when using our products, and it is best to provide a video to help us understand the product. We will propose solutions based on the problems you encounter, including re-sending accessories, usage instructions, etc.
- If necessary, we need you to send the product back, and our technicians will re-check, repair or replace it with a new one.
Contact us:
Email address: support@upstreman-home.com
Service Time: MON-FRI 9AM-5PM (ET)
*We will reply to your email within 24 hours, please check it carefully
