Upstreman is committed to making you happy before, during, and after every purchase. To fully protect your rights and enjoy a satisfactory shopping experience, please read the following details for conditional return & refund service.
>> Returns within 15 days
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the Original Packaging. Simply contact support@upstreman-home.com with your order number and Product Photos.
Delivery, shipping, and service fees will not be refunded.
>> Products arrives damaged or incomplete
Returns within 7 days
If you notice your product was delivered damaged or incomplete, you can request a return, exchange, or repair within 7 days by contacting support@upstreman-home.com with your order number, video or picture proof of the damage, and two express lists.
>> Products with quality problems or non-human caused problems
Returns within 30 Days
We will provide quality warranty service if there are any quality problems or non-human caused problems. You can request a return or exchange within 30 days by contacting support@upstreman-home.com with your order number, video or picture proof of the damage, and two express lists. Warranty time starts from the time when you receive the products. Please note that any overdue requests will not be accepted.
- For an exchange, you will not be charged any additional delivery, shipping, or service fees. Depending on the new item’s price difference, you’ll receive a credit or charge to the credit card used to purchase the original product.
- For a return, you will receive a product refund, but delivery, shipping, and service fees will not be refunded. Please contact us to discuss the nature of the damage and confirm that you qualify for the product refund.
>> Returns for any other reasons
If you're not happy with your product for any other reason, you have up to 30 days to request a return. An additional restocking fee of 15% of the product price will be applied. Original delivery, shipping, and service fees will not be refunded. Please contact support@upstreman-home.com for resolution.
>> Returns after 30 Days
If the 30-day returns window has passed, and your product is still under warranty, call us to request and schedule repair services. Fees may apply.
What to expect?
Once your product has been received by us, please allow approximately some days to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after two weeks, please contact us at support@upstreman-home.com with your order number.
We reserve the right to refuse refunds or exchanges that do not comply with our Returns Policy.
Cancellations
>> You can cancel an order before you receive the tracking number. To cancel an order, please contact us at support@upstreman-home.com with your order number. We will refund the purchase price.
>> If you want to cancel an order after you receive the tracking number, please contact us at support@upstreman-home.com with your order number. The product may be returned to the sender. When the tracking information shows "Returned To Sender", you may request a refund. We will deduct from the refund amount all charges related to the delivery of the order to the country of destination and its return.
>> If the package had been signed, you would need to request a return by following our return policy.
You can check your order status at https://www.fedex.com/
