1. How do I contact Upstreman regarding my order?
Whatever happens to your order, you can contact us via support@upstreman-home.com. It is important to provide us with your email and telephone number, order number, or tracking number so we can check the status of your order.
2. When can I get my product after payment?
All products are sent out from our oversea warehouse, it takes about 2-5 woking days to arrive the destination.
3. How can I return the goods?
All returns are Welcome. You could return your undamaged product and packaging within 15 days of purchase to receive a FULL REFUND for any reason. If the reason for the return isn't quality-related, the customer needs to pay the return shipping costs. For more instruction please read the Return Policy or contact us: support@upstreman-home.com.
4. What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
5. What shipping methods do you offer?
We use FedEx Ground, UPS Ground, and USPS to ship your orders. Each shipping method will be based on the size and quantity of the items ordered.